Transforming Retail Operations with POND IoT Connectivity Solutions
Industry
Retail / FMCG
Challenge
Retail Company B faced significant operational challenges due to intermittent internet connectivity, affecting POS transactions, inventory management, customer satisfaction, and overall operational efficiency.
Results
POND IoT's solution led to transformative results for Retail Company B, achieving 99% uptime, reducing transaction failures by 80%, increasing daily revenue by 12% at busy locations, and improving inventory management and staff productivity.
Key Product
Multi-IMSI SIM, Internet Failover
"Since implementing POND IoT's solution, our stores have seen an improvement in operational stability and customer satisfaction. There's also been an increase in sales and a noticeable reduction in abandoned carts."
Jessica D.
Managing Director, Retail Company B
The Client
Retail Company B is a leading retail chain in the fast-moving consumer goods (FMCG) sector, operating over 100 stores across urban and rural areas. The company is dedicated to offering unmatched convenience through real-time digital systems for POS transactions and inventory management.The Challenge
Retail Company B, with over 100 stores in both urban and rural settings, encountered significant operational challenges due to unreliable internet connectivity. Frequent disruptions during peak hours led to abandoned purchases, resulting in an approximate 5% daily sales loss. This not only frustrated customers but also disrupted real-time inventory updates, leading to overstock or stockout situations. The recurring system downtimes forced staff to revert to manual processes, greatly reducing productivity and increasing operational costs.
The Solution
To tackle these challenges, Retail Company B adopted POND IoT's Multi-IMSI SIM cards along with a cellular internet failover system using 4G/5G routers. This solution facilitated seamless switching between multiple networks, ensuring continuous connectivity in both busy urban centers and remote areas. As a result, a stable connection was maintained across all store locations, significantly reducing downtime.
The Results
The implementation of POND IoT’s Multi-IMSI SIM cards and cellular internet failover solutions significantly enhanced Retail Company B's operations.
POND IoT’s Multi-IMSI SIM cards enabled automatic switching between networks, ensuring continuous connectivity even in high congestion or remote areas. This reduced transaction failures by 80%, minimized abandoned purchases, and improved customer experiences. The 4G/5G failover solution provided dependable backup, ensuring 99% uptime across stores. This maintained real-time inventory management, reducing overstock and stockouts, and eliminating manual interventions. These improvements resulted in a 12% increase in daily revenue by ensuring smooth transactions and boosting customer satisfaction.