How Company N Micro-Markets Stayed Always-On with Multi-Carrier SIMs
The Client
Company N runs a chain of unmanned kiosks and micro-markets in office buildings, gyms, and transit hubs. Customers depend on these self-service machines for snacks, drinks, and quick meals, making uptime and payment reliability critical to business success.
Industry
Automated Retail / Kiosks & Micro-Markets
Solution
Multi-Carrier SIM
The Challenges
- Heavy reliance on POS systems and contactless payments
- Outages leading to lost transactions and frustrated customers
- Staff unable to manually intervene during connectivity failures
- High usage during lunch hours and rush periods
- Risk of revenue loss and reduced trust in unmanned systems
The Results
- With POND IoT’s Multi-Carrier SIMs, kiosks and markets stayed online 24/7.
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0 downtime across all vending locations, even during mobile network failures.
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Sales increased by 14%, as no customer transactions were lost.
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Checkout times improved by 19%, creating a smoother self-service experience.
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Customers praised the reliability of Company N kiosks, boosting loyalty.
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The company scaled confidently, deploying more units with reliable connectivity.
0
DOWNTIME
14%
SALES INCREASE
19%
FASTER CHECKOUTS
"Connectivity was our biggest challenge. With POND IoT, our kiosks now run without interruptions, and our revenue shows the difference."
Michelle K.COO