How Hospital M Protected Patient Care with POND IoT Internet Failover
The Client
Hospital M is a large regional healthcare facility serving thousands of patients every year. From emergency care to long-term treatment, the hospital relies heavily on uninterrupted digital systems such as electronic medical records (EMR), telehealth platforms, and connected medical devices to ensure safe and efficient patient care.
The Challenges
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Heavy reliance on main internet connection for EMR access, telehealth consultations, and patient monitoring devices
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Primary internet outages creating delays in diagnoses, treatment, and emergency care
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Patient and staff frustration during internet disruptions
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Compliance and data security risks when systems are inaccessible
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High operational pressure — connectivity must be available 24/7 without exception
The Results
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POND IoT’s Internet Failover Solution, powered by Multi-Carrier SIMs, provided automatic switchover during primary internet outages.
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0 downtime across critical systems — staff maintained full access to EMR, telehealth, and monitoring devices at all times.
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Failover activated instantly and seamlessly, ensuring that medical teams didn’t experience interruptions during patient care.
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Operational efficiency improved by 17%, as staff no longer wasted time restarting systems or rescheduling sessions.
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Patient trust and satisfaction increased, knowing their care was never interrupted by connectivity issues.