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Man and woman charging electric car at outdoor charging station

How Company M Kept EV Stations Running with Multi-Carrier SIMs

The Client

Company M is a fast-growing EV charging network operating across multiple U.S. cities. Their mission is to provide reliable, fast-charging stations for electric vehicle owners. With customers depending on seamless charging and payment experiences, any downtime directly impacts revenue and brand reputation.
Industry
EV Charging
Solution
Multi-Carrier SIM

The Challenges

  • Reliance on mobile connectivity for payment processing and station monitoring

  • Network outages causing charging session interruptions

  • Delays in user authentication and payment approvals

  • High demand during peak travel times and weekends

  • Operational disruptions due to unreliable single-operator SIMs

  • Risk of customer churn from inconsistent service

The Results

  • POND IoT’s Multi-Carrier SIMs enabled continuous connectivity across all stations.

  • 0 charging interruptions reported, even during operator outages.

  • Payment and authentication times improved by 22%, leading to faster service.

  • Customer complaints dropped by 35%.

  • Company M saw a 15% increase in repeat users due to improved reliability.

  • Real-time monitoring enhanced operational efficiency and predictive maintenance.

0 CHARGING INTERRUPTIONS
22% FASTER PAYMENT PROCESSING
15% INCREASE IN REPEAT USERS
Man and woman charging electric car at outdoor charging station

"Since switching to POND IoT, our charging stations have been rock-solid. Drivers get the fast, seamless experience they expect, and they keep coming back."

Daniel R. CEO

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