How Bank Z Secured Seamless ATM Transactions with Multi-Carrier SIMs
The Client
Bank Z operates a nationwide network of ATMs in both urban centers and suburban communities. Known for its reliable banking services, the company depends on its ATM network to deliver convenient cash withdrawals, deposits, and account services to thousands of customers every day.
Industry
Banking / ATM
Solution
Multi-Carrier SIM
The Challenges
- Reliance on constant connectivity for real-time transactions
- Internet service disruptions leading to ATM downtime
- Operator outages affecting card processing and cash withdrawals
- Customer frustration and trust issues during downtime
- High transaction volumes during salary days and weekends
- Financial losses due to failed or delayed transactions
The Results
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POND IoT’s Multi-Carrier SIMs ensured uninterrupted connectivity for Bank Z ATMs.
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Even during mobile operator outages, ATMs processed transactions without disruption.
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Downtime reduced to 0 incidents, boosting customer trust.
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Transaction approval times improved by 18%, allowing faster withdrawals and deposits.
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SmartBank reported a 10% increase in ATM usage thanks to reliability improvements.
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Customer satisfaction and loyalty strengthened.
0
DOWNTIME
10%
INCREASED USAGE
18%
FASTER TRANSACTIONS
"With POND IoT’s solution, our ATMs stay online even when local operators go down. This has drastically improved customer trust and usage."
Laura M.Operations Director